At Boones & Co, we want you to be completely satisfied with your purchase. We strive to provide products of the highest quality, but understand that sometimes situations may arise where you have a complaint or have received a defective product. We want to assure you that we will do our utmost to resolve any problems. Below is information on reporting complaints and defects.

Complaint Procedure

  1. Please contact our customer service department as soon as possible at [contactgegevens] to report your complaint. Describe the problem in detail and, if possible, include photos to illustrate.
  2. Our customer service team will carefully review your complaint and respond as quickly as possible.
  3. If necessary, we may ask you to return the defective product for further investigation. We will provide you with instructions and any return labels needed.

Defective products

  1. If you have received a defective product, please contact our customer service immediately. We ask that you provide detailed information about the defect and attach photos if necessary.
  2. Our team will assess the defect and provide the best solution if necessary. This can range from repair, replacement or refund, depending on the specific situation.

Important notes

  • Complaints and defects must be reported within a reasonable time, preferably within 14 days of receipt of the product.
  • Be sure to properly use and maintain the product according to the instructions provided. Damage due to improper use or negligence may result in limited opportunities for refund or repair.
  • Please note that proof of purchase, such as an invoice or receipt, may be required when reporting a complaint or defect.

At Boones & Co, we value customer satisfaction and will make every effort to resolve any complaints or defects in a prompt and efficient manner. We are here to help you and strive to provide a positive shopping experience even when unforeseen problems arise.

Please do not hesitate to contact our customer service department if you have any questions about complaints, defects or other related issues. We are here to help you and provide a satisfactory solution.