At Boones & Co, we strive to ensure your satisfaction with every product you purchase from us. However, we understand that sometimes situations can arise where you may want to return a product or need a refund. We want to assure you that we are doing our best to make this process as smooth and easy as possible. Below is our Return and Refund Policy, which outlines guidelines and procedures.
Return Policy:
- You are entitled to a return within 30 days from the date of purchase.
- Product must be in unused and undamaged condition, including all original packaging, tags and accessories.
- Returns must be accompanied by a valid proof of purchase or invoice.
Refund Policy:
- Once we have received and inspected the returned product, we will proceed to process the refund.
- Refunds will be made via the original payment method used at the time of purchase unless otherwise agreed upon.
- Please note that refund processing time may vary and depends on the payment method and financial institution.
Procedure for returns:
- Please contact our customer service team at [contactgegevens] to register your return request and answer any questions.
- Pack the product safely in its original packaging, including all related accessories.
- Attach a copy of the proof of purchase or invoice to the return.
- Send the package to the return address provided.
- Once we have received and inspected the returned product, we will process the refund as described in our Refund Policy.
Important notes:
- Shipping costs and any other costs associated with the return are the responsibility of the customer, unless otherwise agreed or in the case of defective or damaged products.
- For custom or custom-made products, specific return conditions may apply. Contact our customer service department for more information.
We hope this policy gives you confidence in shopping at Boones & Co and peace of mind when returning products if necessary. Our dedicated team is always ready to assist you and resolve any questions or concerns.